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Home Archives for intangible value

QBS LIVE: The Value of Selling Intangibles

Posted on September 12, 2016 Written by admin Leave a Comment

http://www.qbsresearch.com/media/QLM006AVI_iPod.mp4


Have you ever noticed that you can’t actually touch a significant portion of your company’s value proposition? it’s true. Things like innovation, ease of use, and cost effectiveness, not to mention your own credibility, experience, preparedness, integrity, and thought leadership are important factors that can affect a customer’s buying decisions.

These qualities are highly intangible, however. You can’t just open your sales bag and hand the customer some credibility. Instead, the intangibles that comprise your value proposition must somehow be conveyed to potential customers in a way that is more compelling than your competition.

In the Live Q & A session, Tom answers questions on the goal of your phone call, the best way to recover from a previous sales call that didn’t go well, and how to feel more confident when you start a new sales job in an unknown industry.

Filed Under: video Tagged With: intangible value, QBS Coaching, QBS Live Mondays, sales training, telephone sales

Sell Your Intangible Value

Posted on March 22, 2009 Written by admin 1 Comment

What’s the value of working with a knowledgeable, credible, and trustworthy salesperson as opposed to someone whose methods are somewhat questionable? The difference can be huge to customers even if the products being offered are virtually identical. In sales, the customer’s perception of your value is equal to the benefits of your product or service plus the intangible values you bring to the table.

From my perspective, it’s no longer enough to be friendly and polite. There are plenty of salespeople in the world who are nice. The idea behind this concept of selling yourself is to accrue enough value to tip the scales in your favor whether you are up against a competitive proposal, or you are competing against the decision to do nothing. We also want to accumulate enough value to overcome any questions or concerns that may come up when dealing with objections.

Whether a salesperson is born with character traits like credibility, integrity, knowledge, helpfulness, candor, or respect, is debatable. The key is being able to convey your intangible values throughout the sales process, so sellers who think strategically can be perceived as more valuable resources than the competition. That’s where the application of specific techniques becomes very important. As I have said many times, even if you are the most valuable salesperson in your industry, you still must say and do things that cause you to be perceived as such.

Filed Under: articles Tagged With: intangible value, perceived value, selling yourself

Tom Freese vs. Other Motivational Speakers

Best Selling Author/Trainer

Strategic Questions

The Most Powerful Tool in Sales

Besides gathering information, strategic questions are a salesperson's best tool for:
• Piquing Customer Interest
• Establishing Credibility
• Understanding Requirements
• Creating a Sense of Urgency
• Qualifying Opportunities
• Competitive Differentiation
• Negotiation / Positioning
• Escalating to Decision Makers
• Securing Commitments / Closing Deals
• Maintaining Margins
• Getting Leads / Referrals
. . .which is very different than just probing for needs.

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